GLOBAL ENTRY / NEXUS / SENTRI RECONSIDERATION
CBP provides an online reconsideration process for eligible Global Entry, NEXUS, SENTRI and FAST applicants or members who believe a denial or revocation was based on inaccurate or incomplete information. The reconsideration request should address the stated reason and include supporting records.
CBP states that when an application status changes, the applicant should receive notice to check the Trusted Traveler Programs account, where a letter explaining the status change is posted.
Do not draft a reconsideration without first identifying the actual reason CBP gave for the denial or revocation.
Current CBP guidance states that an applicant who believes a decision was based on inaccurate or incomplete information may file a Reconsideration Request through the Trusted Traveler Programs account when the applicant is eligible for that process.
CBP’s current instructions identify several specific items that should accompany a reconsideration request.
CBP’s Trusted Traveler handbook distinguishes the reconsideration/Ombudsman process from a formal appeal right. The purpose is to review whether the applicant continues to satisfy discretionary low-risk program standards and whether information relied upon was correct.
Trusted Traveler reconsideration does not reopen an expedited-removal order, erase an inadmissibility finding or correct a visa record by itself.
If the denial arose from inaccurate CBP information, the reconsideration should identify the discrepancy and provide evidence. Depending on the underlying problem, separate record-correction or DHS TRIP procedures may also be appropriate.
See DHS TRIP After Border or Secondary Inspection Problems and Correcting a CBP Record After Denied Entry.
CBP’s current Trusted Traveler handbook states that the Ombudsman may consider whether an applicant has demonstrated an overall compliant travel history since a denial or revocation and whether the person can be considered low risk despite earlier concerns.
CBP identifies false or incomplete information on a Trusted Traveler application as an independent eligibility problem. A reconsideration should therefore explain the adverse record accurately rather than attempting to omit it.
Current CBP guidance directs eligible applicants to use the Request Reconsideration option within their Trusted Traveler Programs account.
Yes. CBP specifically asks for disposition documentation concerning arrests or convictions, including expunged cases.
No. Trusted Traveler reconsideration addresses program eligibility. Separate action may be necessary if the underlying immigration or CBP record itself is inaccurate.
These CBP materials provide the principal Trusted Traveler Program eligibility and reconsideration framework discussed on this page.
A focused request should correct inaccurate information, explain the incident with documentary evidence and address why the traveler now satisfies CBP’s low-risk standards.