GLOBAL ENTRY / NEXUS / SENTRI RECONSIDERATION
Trusted Traveler Reconsideration After Denial or Revocation
CBP provides an online reconsideration process for eligible Global Entry, NEXUS, SENTRI and FAST applicants or members who believe a denial or revocation was based on inaccurate or incomplete information. The reconsideration request should address the stated reason and include supporting records.
A Strong Request Should Include
- Date of denial or revocation
- Reason shown by CBP
- Clear explanation of the incident
- Certified court records where relevant
- Other supporting documentation
Start With the TTP Decision Letter
CBP states that when an application status changes, the applicant should receive notice to check the Trusted Traveler Programs account, where a letter explaining the status change is posted.
Do not draft a reconsideration without first identifying the actual reason CBP gave for the denial or revocation.
CBP Provides a Reconsideration Request Button When Eligible
Current CBP guidance states that an applicant who believes a decision was based on inaccurate or incomplete information may file a Reconsideration Request through the Trusted Traveler Programs account when the applicant is eligible for that process.
What CBP Says to Include
CBP’s current instructions identify several specific items that should accompany a reconsideration request.
- Date of denial.
- Reason listed in the denial notification.
- Summary clarifying the relevant record, incident or arrest.
- Court disposition documents for all arrests or convictions, even if expunged.
- Other documentation that may influence the Ombudsman’s decision.
Reconsideration Is Not an Ordinary Immigration Appeal
CBP’s Trusted Traveler handbook distinguishes the reconsideration/Ombudsman process from a formal appeal right. The purpose is to review whether the applicant continues to satisfy discretionary low-risk program standards and whether information relied upon was correct.
Trusted Traveler reconsideration does not reopen an expedited-removal order, erase an inadmissibility finding or correct a visa record by itself.
Fix the Underlying Record When Necessary
If the denial arose from inaccurate CBP information, the reconsideration should identify the discrepancy and provide evidence. Depending on the underlying problem, separate record-correction or DHS TRIP procedures may also be appropriate.
See DHS TRIP After Border or Secondary Inspection Problems and Correcting a CBP Record After Denied Entry.
Compliant Travel History Can Matter
CBP’s current Trusted Traveler handbook states that the Ombudsman may consider whether an applicant has demonstrated an overall compliant travel history since a denial or revocation and whether the person can be considered low risk despite earlier concerns.
Do Not Hide the Incident
CBP identifies false or incomplete information on a Trusted Traveler application as an independent eligibility problem. A reconsideration should therefore explain the adverse record accurately rather than attempting to omit it.
Frequently Asked Questions
Where do I request reconsideration?
Current CBP guidance directs eligible applicants to use the Request Reconsideration option within their Trusted Traveler Programs account.
Can I submit court records?
Yes. CBP specifically asks for disposition documentation concerning arrests or convictions, including expunged cases.
Does reconsideration erase my old border record?
No. Trusted Traveler reconsideration addresses program eligibility. Separate action may be necessary if the underlying immigration or CBP record itself is inaccurate.
Primary CBP Sources
These CBP materials provide the principal Trusted Traveler Program eligibility and reconsideration framework discussed on this page.
Build the Reconsideration Around the Actual CBP Reason
A focused request should correct inaccurate information, explain the incident with documentary evidence and address why the traveler now satisfies CBP’s low-risk standards.